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Empresa especializada em fundição de peças em aço e ferro nodular sob encomenda.
If you've ever securely signed into your bank from another app or website, you've likely used Plaid. Plaid is the biggest financial services platform integrated with more than 11,000 financial institutions and serving millions of people. The customer support team, tasked with supporting each integration, desperately needed new tooling to keep up. When these integrations had issues, support agents would have to investigate across fragmented and siloed tools: internal databases and logs, Zendesk, Jira, Slack, and more.
Handling product support for 11,000+ integrations
In 2018, Plaid had doubled their customer base, grew to 175 employees, and raised a $250M Series C round. However, like any fast-growing startup, there were growing pains:
The product support team was overwhelmed with the task of supporting the 11,000+ financial institutions (and counting) linked by Plaid. These financial integrations enabled users of apps like Venmo and SoFi to securely link their bank accounts in just a few clicks. While the experience was magical and seamless for end users, the workflow to diagnose issues when they arose was complex and time consuming for the product support team.
Overcomplexity
Processo de planejamento e controle da produção com alta complexidade
Spreadsheets mess
Total dependency on excell sheets and unrealiable offline processes, which can lead to human error and time consuming rework
Overcomplexity
Processo de planejamento e controle da produção com alta complexidade
Overcomplexity
Processo de planejamento e controle da produção com alta complexidade
Overcomplexity
Processo de planejamento e controle da produção com alta complexidade
If you've ever securely signed into your bank from another app or website, you've likely used Plaid. Plaid is the biggest financial services platform integrated with more than 11,000 financial institutions and serving millions of people. The customer support team, tasked with supporting each integration, desperately needed new tooling to keep up. When these integrations had issues, support agents would have to investigate across fragmented and siloed tools: internal databases and logs, Zendesk, Jira, Slack, and more.
Overcomplexity
Processo de planejamento e controle da produção com alta complexidade
Spreadsheets mess
Total dependency on excell sheets and unrealiable offline processes, which can lead to human error and time consuming rework
Overcomplexity
Processo de planejamento e controle da produção com alta complexidade
Overcomplexity
Processo de planejamento e controle da produção com alta complexidade
Overcomplexity
Processo de planejamento e controle da produção com alta complexidade
Results
Numbers can show how Harumi affected AFM's production line
+85%
Less time spent on production planning processes
+18%
Less time spent on production planning processes
-40%
Less time spent on production planning processes
+25%
Less time spent on production planning processes
Resultados baseados em benchmarks de mercado e estimativas médias de projetos Harumi em indústrias de manufatura.
If you've ever securely signed into your bank from another app or website, you've likely used Plaid. Plaid is the biggest financial services platform integrated with more than 11,000 financial institutions and serving millions of people. The customer support team, tasked with supporting each integration, desperately needed new tooling to keep up. When these integrations had issues, support agents would have to investigate across fragmented and siloed tools: internal databases and logs, Zendesk, Jira, Slack, and more.
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